FAQ
Got questions? We’re here to help.
Here are some of the things people ask us most often — about our products, blind boxes, shipping, and more.
If you don’t find what you’re looking for, feel free to contact us directly!
Email:jingyangw58@gmail.com
  • What material is your tableware made of? Is it safe?
    Our tableware is made from bone china or high-temperature fired ceramic. All materials are food-safe, eco-friendly, and non-toxic — completely safe to use.
  • What’s included in a blind box?
    Each blind box contains 6–8 surprise pieces of tableware — including a mix of bowls, plates, cups, spoons, forks, etc. Every box is thoughtfully curated and full of delightful surprises.
  • How long is shipping? Do you ship internationally?
    We ship within 48 hours and offer international delivery. Shipping usually takes 7–15 business days depending on your location.
  • Do you accept returns or exchanges? Can I return a blind box?
    Non-blind box items are eligible for return or exchange within 7 days, as long as they are unused and in their original packaging.
    Blind box products, due to their surprise and random nature, are not eligible for return or exchange unless items arrive damaged — in which case, we’ll gladly help resolve it.
    Thanks for your understanding and support!
  • Are your products microwave and dishwasher safe?
    Yes — most of our ceramic items are microwave and dishwasher safe.
    However, we recommend hand washing pieces with metallic details or special finishes to preserve their look.
  • What payment methods do you accept?
    We accept Visa, MasterCard, PayPal, and other major secure payment options.
    All transactions are encrypted and secure.
  • Do you offer gift wrapping?
    Yes! If you're sending a gift, you can select our gift wrapping option at checkout, and even leave a personal message.
    We’ll make sure it looks special from the inside out.
Get in touch
Got a question? A collaboration idea? Or just want to say hi?
We’d love to hear from you!
Whether it's about our products, your order, or just a creative tableware idea — feel free to reach out.
Fill in the form or drop us an email, and we’ll get back to you as soon as we can.
Phone: +7 9965422220
Email: jingyangw58@gmail.com
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